What you want to know.

SAMiT is your outsourced IT department. We look after your entire workplace, meaning devices, mailboxes, collaboration, data backup and updates, plus defence against cyberattacks. The licences you need run through us and are included in the price. All for a monthly flat rate per employee, with no haggling over hours.

MSP stands for managed service provider. It is an IT company that looks after your IT continuously instead of only turning up when something breaks. You pay a fixed monthly amount, and in return setup, updates, backup, cyber protection and support all run along permanently. The difference to a classic IT contractor is that an MSP wants to avoid incidents, because every incident avoided is cheaper for them too.

You pay a fixed price per employee per month. We look after one workstation per employee, further devices are added individually. There are two models, SAMiT Produktiv and SAMiT Premium, plus SAMiT Flex for everything in between. You get the exact price in writing after the initial consultation. What it includes is shown alongside.

Produktiv is the solid base with support during business hours. Premium adds a security team that detects attacks around the clock and steps in, for companies with higher risk, NIS2 obligations or cyber insurance requirements. The decisive question is whether you need security around the clock. If so, Premium, otherwise Produktiv. If neither model fits, there is SAMiT Flex. Produktiv and Premium are our recommendation from experience, and with Flex we put the model together with you and recommend what fits your environment. Ongoing support and documentation are always included.

No. There is no hours limit and no hours counter. Everything that is part of day-to-day operations is included, for example when an email will not send, a device will not connect, an account needs to be set up or a setting is stuck. You only get a separate quote for self-contained projects like a migration, a larger rollout or a new site, and always in advance.

Day-to-day operations run automatically in the background: updates, monitoring, protection and backup. On top of that comes support when things go wrong, the everyday matters: creating and blocking users, passwords and access, connecting printers and devices, problems at the workplace, questions about the daily programs, mail issues, restoring individual files. As often as you need it, we do not count hours for this. Not included are separable projects such as a move, a new site, a migration, the initial setup of new devices, on-site work, and server and network projects, for which you get a separate quote in advance. The same applies to advice that goes beyond a fault, that is recommendations on purchases, setup or processes. We bill those in quarter-hour units, and only after we have asked you. With SAMiT Premium the strategy meeting once a quarter is included.

As a rule, the contract runs for an indefinite period and can be terminated with one month's notice to the end of the month. We do not force anyone into a long commitment who does not yet know whether the cooperation fits. Anyone who wants to commit for longer can, and you benefit from that in the price. What suits you, we clarify in the initial consultation and record in the offer.

Yes, and not only the projects listed on the site. We do the classic IT work for businesses, from network planning to a server in the office to a one-off backup setup, as a fixed-price project and without an ongoing service model. Just ask. If we cannot do something ourselves, we say so openly and bring in the right people.

We do not provide more in-depth specialist services such as penetration testing or forensic incident analysis ourselves, but through certified partners. You get everything coordinated from a single source, but from the right specialists in each case.

Our model is support including licences. We only sell licences without support on request.

We focus on SMEs with 5 to 50 employees. At that size I still know the company personally.